Billing and Shipping

Billing and Shipping Details:-

  1. Billing Information

To facilitate accurate billing and secure transactions, we collect and process the following billing information:

  1. Personal Details
  • Full Name: Required for issuing invoices and processing payments.
  • Email Address: Used for sending payment confirmations and billing notifications.
  • Phone Number: For contacting you regarding your purchase and resolving any issues.
  1. Payment Information
  • Credit/Debit Card Details: We use secure payment gateways compliant with RBI guidelines to process your transactions. Your card information is encrypted and securely processed.
  • Billing Address: Required to verify the payment method and for invoicing purposes.
  1. Invoice Information
  • Invoice Generation: An electronic invoice will be generated upon successful payment. You will receive a copy via email.
  • Tax Information: Applicable taxes, including GST, will be mentioned on the invoice.
  1. Shipping Information

As an Ed-tech company (Scholar’s Academy), our services are Secondary digital. Therefore, shipping details pertain to the delivery of digital content or access to online resources. We do ship physical products. For digital products, we provide:

  1. Access Details
  • Login Credentials: Upon successful payment, you will receive login credentials or access information via email.
  • Access Instructions: Detailed instructions on how to access the purchased courses, materials, or services will be provided.
  1. Delivery Timeframe
  • Immediate Access: Digital content is typically available immediately upon successful payment.
  • Support: If you experience any issues with accessing your content, please contact our support team for assistance.
  1. Security Measures
  2. Data Protection
  • Secure Transactions: We adhere to RBI guidelines and industry standards for secure payment processing. All transactions are encrypted using SSL/TLS technology.
  • Confidentiality: We ensure that your billing and personal information is kept confidential and used only for processing transactions and communicating with you.
  1. Compliance
  • RBI Guidelines: Our payment processing systems comply with the latest RBI guidelines and standards for online transactions.
  • PCI DSS Compliance: We follow Payment Card Industry Data Security Standard (PCI DSS) to safeguard your payment information.
  1. Refunds and Cancellations
  2. Refund Policy
  • Eligibility: Refunds are available according to our refund policy, which is detailed in our Terms and Conditions.
  • Process: To request a refund, please contact our support team with your order details. Refunds will be processed through the original payment method.
  1. Cancellations
  • Service Cancellation: If you wish to cancel a service, please refer to our cancellation policy outlined in our Terms and Conditions.
  1. Contact Information

For any questions or concerns regarding billing and shipping details, please contact us at:

  • Email: scholars.pv@gmail.com
  • Phone: 9667932415
  • Address: A-4/44, Scholar’s Tower, Paschim
    Vihar, Main Road, New Delhi-110063

 [Scholars Academy for iit jee]

A-4/44, Scholar’s Tower, Paschim
Vihar, Main Road, New Delhi-110063]
Billing Support Email:- scholars.pv@gmail.com, info@scholarsacademy.co.in
Billing Support Phone Number:- 8750044077

 

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